Elevating the Woof at Puptown Lounge in Ohio

Puptown Lounge opened in November 2008. Since then, it has been serving canines in Higher Arlington and the northwest Columbus space, Ohio!  The trio of companies – daycare, boarding, and grooming, has made it a one-stop store for busy pet dad and mom. 

Puptown Lounge is a family-owned and operated enterprise by siblings, Sarah Himelstein and Cliff Boyden. Their love for canines all began when their mother groomed canines within the basement of their childhood house. They might have a relentless parade of consumers coming out and in of the house and the siblings had been happy to assist bathe the pups! 

The Lounge is a real household enterprise at its core.

“With assist from our Grandpa giving us a $25,000 mortgage, we opened Puptown Lounge doggie daycare on November 1, 2008. Though our Grandpa is gone now, through the early days of Puptown, he stopped in practically each day to offer help, concepts, and principally encouragement. Inside a few years, the enterprise was so profitable that we paid Grandpa again each greenback of his mortgage,” says Boyden.

The corporate has grown from 3 workers to 60, with income rising dramatically. Even through the pandemic, they had been capable of adapt and shift their companies to accommodate pet dad and mom of their properties. They had been capable of supply in-home dog-sitting companies. This service was so standard that to this present day, they provide this service to clients. 

Earlier than Puptown Lounge determined to make use of Gingr, they used all pen and paper. The choice was ulti-muttly the most effective selections they’ve made since inception. When requested what made the siblings determine to make use of Gingr, Boyden remarks, “Your superb customer support, customizations, and the flexibility for all areas to have the ability to entry canines that come to each with ease. We had been a paper and submitting cupboard firm earlier than we switched to Gingr so massive change however we adore it.”

For Puptown Lounge, Gingr makes it seamless to run its enterprise. When requested about how Gingr has helped clear up an issue, Boyden remarks: “We had a difficulty of individuals forgetting that clients would owe for a day after their bundle days had been out, in addition to not realizing what number of days they’d left since we had been solely on paper. This was further robust when the consumer would go to each areas and we must name to maintain observe of what number of they used. With Gingr it’s so a lot simpler for us to maintain observe and for the shoppers to see what number of days they’ve left and that they’ll simply use daycare days at each areas.”

Total, Gingr has benefited Puptown Lounge in a paw-sitive means. “Since shifting to Gingr, Puptown Lounge has seen a grand uptick in new clients in addition to a grand uptick in add-on companies that weren’t as a lot marketed previously or forgotten about by clients. With Gingr’s huge array of stories it’s nice for us to see what’s promoting properly, what is not, and what companies our clients are using probably the most. It is so good to have,” says Boyden.  Gingr has been a significant software for Puptown and its astronomical development.